Refund Policy

1. General Policy

If you are not satisfied with your purchase, you may be eligible for a refund in accordance with the terms below.

2. Eligibility for Refunds

To be eligible for a refund:

• You must request the refund within 30 days of receiving your order
• The product must be unused and in its original condition where applicable
• Proof of purchase (such as order confirmation) must be provided

3. Non-Refundable Items

We offer refunds at our discretion for:

• Opened or used products (where hygiene or safety applies)
• Digital products once accessed or downloaded
• Items purchased on final sale or promotion (where stated)

4. Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 7 days of delivery.

We will review the issue and, where appropriate, offer:

• A replacement
• A refund

5. Refund Process

To request a refund, contact:

Email: support@hightality.com

Please include:

• Your name
• Order number
• Reason for refund

We aim to respond within 2–3 business days.

6. Refund Method

Approved refunds will be issued to the original payment method or agreed with the customer for an alternative method.

Processing times may vary depending on your payment provider.

7. Return Shipping

Unless the item is faulty or incorrect:

• Customers may be responsible for return shipping costs

8. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page.

9. Contact

Hightality
Email: support@hightality.com